Refund policy

Return & Refund Policy

Last Updated: May 20, 2025

We want to ensure that you are fully satisfied with your purchase. Please read our policy below.

1. Return Window

You have 2 days from the receipt of your item to request a return.

To be eligible for a return, the item must be:

Unworn or unused
In the same condition as when you received it
With tags attached and in its original packaging
Accompanied by the receipt or proof of purchase

2. How to Start a Return

Contact us at support@albahaarperfumes.com within 2 days to initiate your return. We will provide you with a return shipping label and instructions for sending the item back to us.

3. Gift Card for Accepted Returns

Once your return is accepted, you will be issued a gift card for the value of your purchase.

4. Damages or Incorrect Items

Inspect your order immediately after receiving it. If the item is:

Defective
Damaged
Incorrect (wrong item received)

5. Exchanges

If you wish to exchange an item, the fastest way is to return the item for a gift card and place a new order for the replacement.

6. European Union 14-Day Cooling-Off Period

For orders shipped within the EU, you have the right to return your item within 14 days for any reason. The item must be unused, with tags, and in its original packaging.

7. Refunds

We will notify you once we've received and inspected your return. If the return is approved, we will process your refund within 5 to 10 business days. Refunds will be issued to your original payment method.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@albahaarperfumes.com.

Damaged orders: If your order arrives damaged, contact us and we will investigate. Once the investigation is complete, you will be offered a choice between:

Returning the item and receiving a replacement, or
Receiving a voucher (refunds are not issued as cash)

Change of mind: If you receive your order and simply don't like the product, you may send it back to us. In this case, the cost of return shipping is your responsibility. Once we receive the item at our warehouse, we will issue you either a voucher or a replacement perfume of your choice.